Vienna House by Wyndham Andel's Berlin

Nice room, communication could be better Pros: The location by the M en S line is ideal. Nice modern building. Furniture protection applied for the pet and a door sign provided to alert staff of the pet inside. Cons: When booking it wasn't mentioned there would be a pet fee. 20€ per night extra was charged before letting us enter the room. But then the room 'couldn't' be cleaned because the cat stayed in the room the whole time. The AC can't keep up in the heatwave (30+°C multiple days). Had an unfriendly encounter when asking for help at the reception, we parked in public parking garage and were unable to find the pedestrian entrance so we went to ask if the reception if they happened to know how to enter this carpark, we were met with an unfriendly response. "We don't provide information if it's not our hotel parking"