InterContinental Berlin by IHG

5 star service is easy to appreciate when thing goes smoothly. However,when a problem arises... Pros: Overall, we had a very pleasant stay. The room was comfortable, the location was excellent, and the service quality was consistent with what one would expect from a five-star hotel. This is why we had always enjoyed staying when we came to Berlin and had every intention of returning in the future. The hotel facilities were well maintained, and until the final day of our stay, our experience had been overwhelmingly positive. Cons: Towards the end of our trip, an unfortunate incident involving our dog occurred. We deeply regret what happened and fully understand that the hotel is responsible for ensuring the safety of its staff and guests. What disappointed me was not the incident itself, but the way it was handled afterwards. Following the incident, we expressed our sincere apologies. The hotel later sent us a standard form letter informing us that any future reservation requests from us would no longer be accepted. There was no attempt to communicate further, nor any consideration of whether a future stay without our dog might be evaluated differently. This left me with the impression that the hotel was more focused on eliminating risk than on understanding individual circumstances or maintaining a long-term relationship with its guests. Five-star service is easy to appreciate when everything goes smoothly. However, when a problem arises, you discover another side of the hotel. This is a hotel with excellent facilities and professional service. However, it is also a hotel that, when faced with a difficult situation, chooses the most conservative approach to customer relationships.

Trotzdem ein gutes Hotel Pros: Die Lage des Hotels ist natürlich perfekt für Berlin! Das Frühstück lasst kaum Wünsche offen. Cons: Das Kopfkissen war dreckig, die Minibar abgeschlossen und der Fernseher defekt, bzw. das Netzwerk, wir konnten keine Sender empfangen. Sehr schade! Das Kopfkissen wurde sofort ausgetauscht, aber sowas darf Hunden Preis nicht passieren.