Terms of Service
Last updated: 2 July 2026
1. The service
HosPet.eu lets you discover pet-friendly hotels in Europe, read and write reviews, and book stays. Bookings are fulfilled by our travel partner Nuitée / LiteAPI and the hotel you select; the hotel provides the accommodation, not HosPet.eu.
2. Bookings, payments, and cancellations
Prices, availability, and cancellation conditions are set by the hotel and shown before you confirm. Payment is processed by our payment provider through a secure portal. Refunds follow the cancellation policy of the rate you booked. Your booking confirmation and reference number are sent to the email address you provide.
3. Accounts and reviews
You are responsible for keeping your account credentials confidential. Reviews must reflect a genuine stay, must not contain unlawful, defamatory, or offensive content, and may be removed if they violate these terms. By submitting a review you grant us a non-exclusive licence to display it on the platform.
4. Pets
Pet policies (allowed species, sizes, fees) are set by each hotel and may change. Verify the policy with the hotel before travelling. You remain responsible for your pet during your stay.
5. Liability
We provide the platform with reasonable care but do not guarantee the accuracy of hotel information supplied by third parties. To the extent permitted by law, our liability is limited to the amount you paid for the affected booking. Nothing in these terms limits liability that cannot be limited under applicable law, including your statutory rights as an EU consumer.
6. Governing law
These terms are governed by the laws of the European Union member state in which the operator is established, without prejudice to mandatory consumer protections in your country of residence. Disputes may also be submitted via the EU Online Dispute Resolution platform.
7. Contact
Questions about these terms: info@hospet.eu.