Terms and Conditions

1. Who we are and what these terms cover

HosPet.eu is a European platform for finding, reviewing and booking places that genuinely welcome pets. These terms form the contract between you and HosPet.eu when you use the site, create an account, publish a review or make a booking. Contact: info@hospet.eu. How we handle your personal data is set out in the Privacy Policy, which forms part of these terms.

2. Our role

For properties bookable here, we act as an intermediary: the accommodation contract is between you and the property, fulfilled through our travel partner Nuitée / LiteAPI. The property provides the stay, sets the price, the pet policy and the cancellation conditions. For properties that only link out, we simply point you to the property's own booking channel and are not part of that transaction. We are not a package travel organiser under Directive (EU) 2015/2302 unless a page says so explicitly.

When a property that registered with us is also sold by our booking partner, we may let guests book it here through that partner; we tell the property when we do, and it can ask us at any time to go back to linking to its own website.

3. Accounts

You must be at least 16 and give accurate details. Keep your credentials confidential and tell us promptly if you suspect misuse. You can close your account whenever you like from your profile; we may suspend an account that breaks these terms, and we will tell you why unless the law prevents us.

4. Prices and what is included

Prices are shown in the currency you select, with taxes and mandatory fees indicated before you confirm. Pet fees are often charged by the property on arrival and are shown as such when we know them. Availability and prices come from live supplier data and can change until the moment you confirm. If an obvious error means a price is clearly wrong, we may correct it or cancel the booking and refund you in full.

5. Booking, payment, changes and cancellation

Your booking is confirmed when you receive our confirmation email with a booking reference. Payment is processed by our payment provider through a secure portal; card details never reach our servers.

Changes and cancellations follow the policy of the rate you booked, shown before you pay and repeated in your confirmation. Where the rate allows it you can amend or cancel from your booking page. Refunds are returned to the original payment method. If the property cannot honour the booking, we work to find an equivalent alternative or refund you in full.

6. Right of withdrawal (EU consumers)

Under Art. 16(l) of the Consumer Rights Directive 2011/83/EU, the 14-day right of withdrawal does not apply to accommodation booked for a specific date or period. That is why your cancellation rights are the ones in the rate policy in section 5. For services we sell directly and that are not date-bound, the 14-day withdrawal right applies as normal and you can exercise it by writing to info@hospet.eu. Your statutory rights as a consumer are not affected by anything in these terms.

7. Pets

Pet policies, allowed species, sizes, numbers and fees, are set by each property and can change. When we have checked a property's pet policy on its own official channel, or the property declared it to us, its page says so; other listings rely on the information our booking partner provides. Always confirm the details with the property before travelling, especially for large dogs, several pets, or animals other than cats and dogs. You remain responsible for your pet, for any damage it causes and for complying with the property's house rules and with national rules on pet travel and documents.

8. Discount codes

• You can use one code per booking. Enter it in the booking panel: the saving is shown before you pay.
• The discount comes out of HosPet's own commission; the property is paid the same.
• A code may have a limited number of uses, an expiry date, or work on one property only. Its conditions are stated where you received it.
• A code counts as used once the booking is confirmed, and is not restored if the booking is later cancelled.
• Codes have no cash value and cannot be exchanged, sold or combined. A personal code is for the person it was given to; we may deactivate a code used against these terms.

9. HosPet Ambassadors

The HosPet Ambassador programme closed on 24 October 2026: there are no new memberships, points or profile pages. Discount codes already sent stay valid under the conditions written on them. Former Ambassadors can ask us to delete their data at info@hospet.eu, as the Privacy Policy explains.

10. City tips and partner links

The tips for travelling with a dog shown next to a property summarise rules published by the official sources linked with them, such as city councils, tourist boards and transport operators. Those rules are set by others and can change, so check the source before you go. Some links, such as GetYourGuide activities, are sponsored: if you book through them we may earn a commission, and your booking is with that partner under its own terms.

11. Reviews and content you publish

Reviews must describe a genuine, first-hand experience. We do not accept paid or incentivised reviews and we do not publish fake ones, in line with Directive (EU) 2019/2161. We check reviews for obvious abuse before publication and remove content that is unlawful, defamatory, offensive, off-topic or personal data about someone else. Pet scores are computed only from real reviews that mention pets, never from an editorial guess.

Where reviews come from: most guest reviews on hotel pages come from our booking partner Nuitée (LiteAPI). We show them as we receive them and do not verify them ourselves. Reviews written on HosPet after a stay booked here are marked as a verified stay.

You keep ownership of what you write and grant us a free, non-exclusive licence to display and distribute it on the platform and in our own communications about it. You can delete your review at any time. If we remove your content or restrict your account, we tell you the reason and you can reply to us at info@hospet.eu.

12. Acceptable use and our intellectual property

Do not scrape, overload or reverse-engineer the service, resell our content, or use it to break the law. The HosPet.eu name, design, texts and code are ours or our licensors'; property photos and descriptions belong to their owners and are shown under licence from our suppliers.

13. Availability of the service

We work to keep the site available and accurate, but we do not promise uninterrupted service. Property information comes from third parties and we cannot guarantee it is complete or up to date. Maintenance and supplier outages happen.

14. Liability

We are liable for damage caused by our own failure to act with reasonable care. To the extent permitted by law, our liability for a booking is limited to the amount you paid for that booking, and we are not liable for what happens at the property, which is the property's responsibility. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited under the law of your country of residence.

15. Complaints and dispute resolution

Tell us first: info@hospet.eu. We aim to reply within 14 days. If we cannot resolve it, as an EU consumer you can turn to an alternative dispute resolution body under Directive 2013/11/EU, or bring proceedings in the courts of your country of residence.

16. Changes to these terms

We may update these terms, the Privacy Policy and the Cookie Policy, for example when we add or change a feature, when a partner changes its conditions, or when the law changes, as other online services do. We publish the new version on this page with its date. For material changes we tell you in advance, by email or a notice on the site; if you do not agree, you can close your account before they apply. Bookings already confirmed keep the terms that applied when you made them.

17. Governing law

These terms are governed by the law of the European Union member state in which the operator is established, without prejudice to the mandatory consumer protections of your own country of residence, which always continue to apply to you.

18. How these terms are read

These terms mean what they say; headings are there to help you find your way and do not change the text. If a court or authority finds a clause invalid, the rest of the terms stay in force. Nothing in these terms limits a right you have under EU or national consumer law: where the law requires it, an unclear term is read in your favour.