Carlton Hotel Lyon - MGallery Collection

Great staff and good location, but room 122 needs some improvements Pros: The staff was excellent throughout our stay—friendly, professional, and very helpful. * Our room was beautiful and well-appointed. * The bathroom was absolutely gorgeous, and the soaking tub was amazing. It ended up being one of our favorite features of the room. * The hotel is in the perfect location, with easy walking access to restaurants and Lyon’s Old Town, making it an excellent base for exploring the city. Cons: Unfortunately, the air conditioning did not work properly. We had to keep the curtains closed during much of our stay because the room became so warm, which meant we weren’t able to fully enjoy the lovely view. The hotel provided us with a fan, which we appreciated, but the room was still uncomfortably hot. * The bed was very uncomfortable, making it difficult to get a good night’s sleep. * Housekeeping could pay closer attention to cleaning underneath and behind furniture. I dropped something and looked under the couch to retrieve it, where I found a dog ball and two hand towels that did not belong to us. We do not have a dog, so it was clear these items had been left behind from a previous guest.